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About Springboard Vacations

At Springboard Vacations, we believe every journey should be as unique as the traveler taking it. Since 2001, we’ve been crafting extraordinary, tailor-made vacations to Australia, New Zealand, and beyond — experiences that go far beyond the ordinary. Whether it’s a luxurious island escape, a once-in-a-lifetim

About Springboard Vacations

At Springboard Vacations, we believe every journey should be as unique as the traveler taking it. Since 2001, we’ve been crafting extraordinary, tailor-made vacations to Australia, New Zealand, and beyond — experiences that go far beyond the ordinary. Whether it’s a luxurious island escape, a once-in-a-lifetime family adventure, or a romantic hideaway, our team designs trips that are personal, indulgent, and unforgettable.

Our passion for distinctive travel has made us one of the fastest-growing travel companies specializing in Australia and the South Pacific — and now, Africa and the Middle East. Our custom-designed vacations have been featured in The New York Times, The Washington Post, National Geographic Kids, and even on Good Morning America, where we were honored with their “Ultimate Family Vacation” award.

As the tour operator for the Australian Open and an accredited Better Business Bureau business, we bring both creativity and credibility to every itinerary. From movie stars to CEOs, Ambassadors to families looking for connection, travelers around the world have trusted us to design their perfect getaway.

If you’re looking for something special — something truly yours — let’s create a vacation that will linger in your memory for a lifetime. We know this stuff. We love this stuff. And we can’t wait to design your next great adventure.

Ruth & Warren Grau – Founders

Ruth & Warren Grau

Ruth and Warren Grau are the heart and soul behind Springboard Vacations — a company born from their shared passion for travel, discovery, and creating unforgettable experiences for others. Australians now based in California, they bring an insider’s understanding of the South Pacific paired with the warmth and hospitality that defines the region.

With decades of experience in the travel industry, Ruth and Warren have personally explored every corner of Australia and New Zealand — from remote outback lodges and hidden wine regions to luxury island retreats. Their deep connections with local partners and hoteliers mean every Springboard itinerary is infused with authenticity, style, and thoughtful detail.

Known for their creativity and care, Ruth and Warren have designed journeys for everyone from first-time visitors to seasoned travelers, from families to celebrities and global executives. Their goal is simple: to craft extraordinary vacations that capture the essence of Australia and New Zealand and leave travelers with memories that last a lifetime. 

At Springboard Vacations, our team combines expertise, passion, and personal attention to design extraordinary travel experiences. Whether you’re seeking adventure, relaxation, cultural connection, or luxury indulgence, we’re here to craft a journey you’ll remember forever.

Paula Adams – Travel Designer

Paula grew up in the outback town o

At Springboard Vacations, our team combines expertise, passion, and personal attention to design extraordinary travel experiences. Whether you’re seeking adventure, relaxation, cultural connection, or luxury indulgence, we’re here to craft a journey you’ll remember forever.

Paula Adams – Travel Designer

Paula grew up in the outback town of Humpty Doo, Northern Territory, where she developed a love for adventure and culture. She specializes in unique itineraries that go beyond typical tours, such as walking with Indigenous guides, pub crawls, progressive dinners, or surf lessons. Paula’s goal is to create unforgettable family, romantic, and cultural experiences in destinations across Australia, New Zealand, and the South Pacific.

Connie Campos – Travel Designer

Connie has traveled to Australia and New Zealand regularly and knows these destinations firsthand. She specializes in creating personalized itineraries that allow clients to fully experience their surroundings — from iconic sights to hidden gems. Connie’s career began as a flight attendant, inspiring her lifelong passion for travel, cultural discovery, and authentic experiences.

Tammy Lindsey – Travel Designer

Tammy has focused exclusively on the South Pacific for 25 years. She excels at crafting personalized itineraries that turn ordinary vacations into magical experiences. From wildlife spotting on Kangaroo Island and Great Barrier Reef adventures to glacier hiking in New Zealand and alpine thrills in Queenstown, Tammy blends iconic highlights with authentic local experiences for unforgettable trips.

Lindsey Neale-Rozga – Travel Designer

Originally from the UK, Lindsey quickly found her home in Sydney and became an Australian specialist. With experience as a tour operator and at Tourism Australia, she knows Australia, New Zealand, and the South Pacific intimately. Lindsey specializes in small group experiences, Aboriginal and Maori culture, wine tasting, wildlife, and soft-adventure activities, helping travelers fulfill their dream vacations.

Millie Jardin Wu – Finance & Office Manager

Millie has been with Springboard Vacations since 2006 and is our finance wizard and office manager. She manages accounting, the office, and Australian Open Tennis tickets, ensuring every behind-the-scenes detail is flawless. Her dedication keeps the office running smoothly so our travel advisors can focus on creating unforgettable experiences.

Alfredo Miranda – Air Travel Specialist

Alfredo is our air travel expert, handling all flights for Springboard Vacations clients. With unmatched knowledge of airlines and South Pacific flight logistics, he ensures every journey begins smoothly and stress-free. From complex multi-destination trips to securing the perfect flights, Alfredo’s expertise guarantees a seamless start to every luxury vacation.

By working with a travel professional, you get expert guidance, insider access, and a fully customized luxury experience — all while saving time and avoiding the stress of planning yourself.rite places to visit.

Why Book Through a Travel Professional?

Booking through a travel professional ensures your journey is seamless, personalized, and

By working with a travel professional, you get expert guidance, insider access, and a fully customized luxury experience — all while saving time and avoiding the stress of planning yourself.rite places to visit.

Why Book Through a Travel Professional?

Booking through a travel professional ensures your journey is seamless, personalized, and truly unforgettable. We bring expert knowledge, insider connections, and firsthand experience to every itinerary, curating experiences that go beyond what’s available online.

From securing the best accommodations and exclusive access to attractions, to arranging private guides, transfers, and tailored experiences, a travel professional handles every detail — so you can relax, explore, and enjoy.

With Springboard Vacations, you benefit from peace of mind, time savings, and bespoke expertise, creating a trip designed specifically for your interests, style, and dreams. Your vacation isn’t just booked — it’s crafted.

How Travel Professionals Get Paid

Many travelers wonder how travel professionals earn their income. Most travel advisors are compensated by suppliers — such as hotels, cruise lines, tour operators, and airlines — through commissions. This means you can access their expertise, insider knowledge, and personalized planning without paying extra out of pocket.

Some travel professionals may also charge a planning or service fee for custom itineraries, which covers the time, research, and expertise involved in creating a seamless, luxury travel experience.

At Springboard Vacations, our goal is to ensure your journey is flawlessly planned, tailored to your interests, and worth every moment, while you benefit from our experience, connections, and peace of mind — all at no additional cost unless a service fee is disclosed upfront.

How the Process Works

Working with a travel professional is simple, personalized, and stress-free. Here’s how it usually works:

1. Initial      Consultation – We start by getting to know you, your travel style,      interests, and goals. This can be via phone, video call, or email.
2. Custom      Itinerary Design – Using our expertise and insider knowledge, we create      a tailored itinerary with accommodations, activities,      transportation, and unique experiences designed specifically for you.
3. Review      & Refinement – You review the itinerary, share feedback, and we      adjust every detail until it’s perfect.
4. Booking      & Confirmation – Once approved and a deposit paid (30% of the total),      we handle all bookings — flights, hotels, tours, transfers, and special      experiences — ensuring everything is seamless and stress-free.
5. Ongoing      Support – From departure to return, we’re available to answer      questions, provide updates, and handle any changes or emergencies. We have      a local office in each of our destinations that provides assistance 214/7.      Fina; payment is due 60 days prior to departure.