Hertz Rental Terms & Conditions
Metro: Capital cities, airports, metropolitan and country locations in South WA, Victoria, South Australia, NSW, ACT, Queensland and Tasmania
Remote: Capital cities, airports, metropolitan and country locations in North WA and Northern Territory and Kangaroo Island
Rentals include: Unlimited Kilometres, Damage Cover (DC) for the Hertz vehicle and Third Party Property (subject to an excess which can be reduced), Vehicle Registration Recovery (VRR), Administration Recovery, Government Stamp Duty (GST), Location Fee
Rentals exclude: All other costings not mentioned below are the customers responsibility, ie tolls, child seats, oneway fees, Optional Extras and Fuel, Max cover (which reduce the excess to NIL), and Neverlost (GPS).
Hertz offers a grace period of 29 minutes for late return of vehicles, on the last day of rental. A Late Charge, equivalent to one full day, at the "Extra Days" rate will apply for 30+ minutes late return. For any additional options, ie AER, MAX etc, purchased at the commencement of rental, the full cost will be due for each "extra‟ rental day.
Hertz will not refund unused rental days if the vehicle is returned early.
Minimum rental age: 21 years for Car Classes A, B, C, S, S1, S2, D, E, P, T, V and R
Tasmania requires a minimum age of 21 years for all vehicle categories.
Provisional licences held for a period of at least 12 months are accepted. Minimum age restrictions apply. Restricted licences are not accepted. Provisional licences are not accepted in Tasmania.
Young driver surcharge: Drivers 21 to 24 years will be required to pay a surcharge.
Maximum rental age: There is no set maximum driving age however a medical certificate is recommended from drivers over 75. Ultimately it is the location's decision whether they will rent to a driver over the age of 75.
ORIGINAL DRIVER’S LICENCE
Renters must present a valid driver’s licence that has been held for at least one year. A foreign driver’s licence issued in a language other than English must be accompanied by a certified English translation of the licence or a current International Drivers Permit. Both the International Drivers Permit and the driver’s national driver’s licence must be presented at the time of rental.
ONE WAY FEES
One way rental may incur additional fees between $33 and $57 (incl GST) and are payable direct to Hertz at the rental counter.
GPS / Neverlost
Neverlost is available at participating locations at a cost of $15.40 (incl GST) per day, payable direct to Hertz at the rental counter.
ADDITIONAL AUTHORISED DRIVER
Additional Drivers are free of charge. Minimum rental age and other requirements (including young driver surcharge) will be the same as for the renter. Additional authorised drivers must be registered on an Additional Driver Application. The Application forms part of the Rental Agreement.
All rentals are subject to a deposit to cover additional costs such as Optional Renter Protection Services and fuel. Hertz accepts all major credit cards (Hertz Charge Cards are not accepted). Third party credit cards are not accepted. The credit card presented must be in the name of the authorised renter. If the authorised renter does not hold a card acceptable to Hertz, please refer to the CASH DEPOSIT clause.
Authorised renters presenting an Inclusive Tour Voucher (ITV) and no credit card will be required to leave a minimum deposit of A$400 cash (A$ Travellers Cheques acceptable). Cash deposits are only acceptable on car classes A, B, C, S, S1, D and E. Cash Deposits are not accepted at the Airlie Beach, Broome, Kununurra and Proserpine locations. We welcome cash payments upon completion of the rental irrespective of whether a credit card has been submitted for the deposit at the beginning the rental.
EXTENSION OF RENTAL
Should a customer wish to extend the prepaid rental period reserved, additional days will be charged, direct to the customer, at the local Hertz "Extra Days" rate.
DAMAGE TO THE RENTED VEHICLE AND OTHER VEHICLES OR PROPERTY
When you rent a vehicle from Hertz, you are responsible for returning that vehicle to Hertz in the same condition it was in at the start of the rental, with the exception of fair wear and tear.
If you return the vehicle in a damaged state, generally speaking, you will be liable for the cost of repair of the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) up to the amount of the Accident Damages Excess (ADE), which is a maximum of AUD $3,500.00 (inclusive of GST).
If you return a Prestige or Fun vehicle in a damaged state, generally speaking, you will be liable for the cost of repair of the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) up to the amount of the Accident Damages Excess (ADE), which is a maximum of AUD $5500.00 (inclusive of GST).
Where it appears to Hertz that the cost of repairing the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) may approach or exceed the amount of the ADE, Hertz will charge your credit, charge or debit card with the full amount of the ADE. If it later transpires that the actual cost of repairs are less than the ADE, Hertz will promptly credit the difference to your card.
SINGLE VEHICLE ACCIDENT
If the rental vehicle is damaged in a Single Vehicle Accident (an accident not involving a collision between the rental vehicle and another vehicle, other than a parked vehicle), you are liable for the cost of repair up to the amount of the ADE plus AUD $2200 (inclusive of GST). This currently applies to all vehicles at all locations and can be waived with the purchase of Maximum Cover at participating locations.
SVA DOES NOT APPLY TO TASMANIA. TASMANIA HAS A NON-WAIVABLE AUD $9900 EXCESS ON UNSEALED ROADS.
RENTER PROTECTION SERVICES
You may purchase optional Renter Protection Services to reduce the amount you are potentially liable to pay for and damage to the rental vehicle or any damage to any other vehicle or property with which the rental vehicle collided.
You should be aware that in some circumstances, you may be fully responsible and liable for loss or damage even where you have accepted one of the Renter Protection Services.
These Renter Protection Services options are as follows:
1. Maximum Cover (MAX)
- Reduces Accident Damages Excess to zero ($0.00).
- Tyre & Windscreen cover.
- Single Vehicle Accident Excess buy out.
- Capped at 10 days per 30 day rental period.
- Available at participating locations.
Available for Prestige Collection (Groups C5, E5, P5, S5) and Fun Collection (Groups A5, I5).
2. Accident Excess Reduction (AER)
Reduces Accident Damages Excess to AUD $500.00 inc GST (Economy, Compact, Intermediate, Standard, Full-size) or $700.00 inc. GST (Premium, People Mover).
Not available for Prestige Collection (Groups C5, E5, P5, S5) and Fun Collection (Groups A5, I5).
Tyre & Windscreen Damage
Where MAX is purchased the ADE for damage to tyres and/or windscreen of the rental vehicle is reduced to zero. Where AER is purchased the ADE for damage to tyres and/or windscreen of the rental vehicle is $500.00 incl. GST (Economy, Compact, Intermediate, Standard, Full-size) or $700.00 inc. GST (Premium, People Mover).
The renter is liable for full or reduced excess should the vehicle be stolen. If an optional service is accepted then a reduced excess applies subject to terms and conditions.
Additional points regarding Renter Protection Services
- MAX is only available at participating locations
- Please enquire at time of reservation or vehicle collection.
- MAX and AER are not available for 4WD or commercial vehicles
How To Obtain Cover
Cover under Renter Protection Services are available from the Hertz rental counter upon collection of vehicle. For Hertz #1 Club Gold Members, coverage options are available under 'Vehicle Preferences' in your membership profile.
Coverage Charges are due in full for each full or partial rental day.
Damage Cover (DC) is invalid under the following circumstances:
Vehicles cannot be driven or taken into or out of Tasmania via Ferry.
Unsealed Roads: Vehicles may be driven on unsealed roads however, regardless of fault, the renter’s liability up to a maximum of $9900 will apply for any damage or loss sustained on an unsealed road.
Overhead Damage: Regardless of fault, the renter will be liable up to a maximum of $9900 whether the overhead damage is incurred on sealed or unsealed roads, even if the sealed road liability has been reduced to “0‟.
Vehicles may be taken onto Bruny Island however FULL RESPONSIBILITY will apply in this area.
2WD and AWD vehicles cannot drive on unsealed roads, except roads under repair and direct access roads to National Parks, State Parks or holiday accommodation (excluding Kangaroo Island where 2WDs cannot be driven on unsealed roads at all). 4WD vehicles may be taken on unsealed roads, but can only be driven on recognised roads or tracks. Off road driving is not permitted.
Vehicles cannot be taken on any beach or be taken into or exposed to salt-water. Vehicles cannot be taken to Fraser Island.
Vehicles are not permitted to be driven into Jim Jim Falls or Twin Falls. - Only Group R vehicles may be driven on the Mereenie Loop Road with a damage excess, which can be reduced.
Only Group R vehicles may be driven on the Gibb River Road, the Tunnel Creek Road, the Windjana Gorge Road, the Cape Leveque Road or to the Bungle Bungles. Customers may only include AER cover, either by purchasing this product at the counter in Broome or having AER included in their rate. However, the vehicles will have a non waiver able damage excess of A$5500 which will include the Standard Damage Excess of A$1100 and Single Vehicle Accident Excess of A$4400.
No vehicle may be driven north from the Oodnadatta Track. This includes the following areas: Dalhousie Springs, Mount Dare, Witjira National Park, Pedirka Desert
Both 2WD and 4WD vehicles may be taken to Kangaroo Island.
Hertz standard terms and conditions apply if a vehicle is damaged on the ferry.
One way rentals are not available to/from the Island.
2WD vehicles are not permitted on unsealed roads on Kangaroo Island.
Dusk to Dawn Driving
Night driving is not permitted in any region designated as remote (Northern Territory, Kimberley, Exmouth, Kangaroo Island). This is a road safety issue. If an accident occurs between dusk and dawn the renter is responsible for all damage irrespective of the circumstances.
Note: All rentals are subject to the terms and conditions on the Hertz rental agreement. If you have any further questions or enquiries, please refer to the rental office and rental agreement applicable at the time of vehicle pick up for full details.
Conditions/costs subject to change.
*For full Terms and Conditions, please refer to 'Terms and Conditions' under 'About Hertz' on the homepage, or click on the below link.